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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
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Pricing
Pricing
You can start with a free trial, and pricing is based on the number of conversations.
More info
Documentation
Gravite.io revolutionizes the way companies manage and analyze their customer support tickets. Through its integration with Gorgias, tickets automatically flow into Gravite.io, where they are analyzed without the need for manual tagging, offering significant time savings. Gravite.io's AI examines these tickets to identify the main pain points, the most frequently asked questions, and the improvement requests made by customers. This analysis provides companies with real-time visibility into the most critical issues and improvement opportunities, thereby facilitating decision-making to optimize the customer experience.
Time Savings: No Need to Tag Tickets
With Gravite.io, tickets are automatically analyzed upon arrival without the need for manual tagging.
Visualization: Visibility into Major User Pain Points
Gravite.io provides real-time analysis of major user pain points.
Action: Converting Insights into Concrete Actions
With Gravite.io's AI, businesses can turn insights into actions.
